2024 R.R. LALENA BUYER'S GUIDE

© 2024 R.R. Lalena Corporation | All images, logotypes and assets are proprietary trademarks of their respective owners | R.R. Lalena is not responsible for typographical errors All prices are subject to change without notice. We at R.R. Lalena know what the consumers of the car wash industry desire, our dedication, our passion, our experience, our knowledge and our never ending effort to provide the highest quality products at the lowest price to our customers which is what helps us stand out from the crowd. We thrive to always put our customers first before anything else by offering professional sales and support. Our magazine and internet advertisements help inform our current and prospective customers of promotional sales and “hot” new items. This type of mentality and effort is that little plus that will elevate your business to new heights - and we will, as always continue to provide the professionalism and courteous service to all of our clients. CALL 1.800.R.LALENA (1.800.752.5362) OR VISIT OUR WEBSITE: RRLALENA.COM We accept Visa, Mastercard & American Express. Terms & Conditions All merchandise must be paid for in U.S. funds drawn from a U.S. bank. If pay- ing by credit card, it will be applied CONVENIENCE FEE (3% OF TOTAL AMOUNT) . Any checks returned to us due to insufficient fund will be subject to a $40.00 bank service charge. PAYMENT Credit will be approved upon receipt of a COMPLETED credit application with appropriate references. New customers wishing to pay by credit card must supply a signature authorization form prior to shipment of their first order. CREDIT Minimum order $150.00. There will be a fuel surcharge applied to all orders under $300.00. Cash on delivery or if approved, 14 days credit. Balances must be paid within 14 days. One invoice per customer. Invoice due in 14 days. After 30 days, a 1.98% per month interest rate will take effect and will be charged on all past due balances plus any late fee charges. New customers must fill out both sides and return the form with their tax I.D. Number which is a New York State Law Requirement for wholesalers. TERMS Prepaid on orders above $500.00 in UPS Zone Two only (restrictions will be applied). For established customers only, not for new customers. Packages delivered C.O.D., collected by UPS are subject to a service charge of $12.00 per package. UPS no longer accepts cash for C.O.D. orders. Payments must be via money order or a certified check. Company check accepted upon credit approval. Freight charge for FREE DISPLAYS. FREIGHT All claims for damaged merchandise or shortage must be received by the head office within 48 hours of delivery. Damaged merchandise or claims for merchandise not received, or claims for incorrect merchandise received, or incorrect quantities of merchandise must be brought to the attention of the head office within 48 hours. All returns with office authorization and items ordered incorrectly can be returned freight prepaid. No deductions from the invoice will be allowed except by authorization from the head office. The head office will make adjustments according to claims after verification of errors or disputes. All claims are subject to verification by the head office. THE MAXIMUM TIME TO RETURN SLOW MOVING ITEMS IS 12 MONTHS . Merchandise returned to R.R. Lalena is subject up to a 50% handling and restocking fee. RETURNS & DAMAGE CLAIMS Prices are subject to change without notice. Our prices reflect the best deals we can get to service our customers. We are happy to pass along any decrease in cost to our customers and regular customers will be made aware of this good fortune. Specials will be announced as they become available. If the price of the merchandise shown in this catalog has increased since the time of printing, we will inform you of such increases when you place your order. We offer quantity discounts on all merchandise. Please contact the head office for details. PRICING MEET OUR CUSTOMER SERVICE TEAM Graphic Designer: Lidija Sredojević